Terms and Conditions of Service
The most important things to know about our service, in plain English:
Proofreading, Editing and Re-writing services, One-off Content Writing Services, and Other One-off Services
- When you contact us to request a quotation, we will send your quotation, based on the terms you requested, with an invoice. If you accept the quotation, please pay the invoice (using Paypal or a credit/debit card) and we will begin work. Accepting a quotation shows that you accept our terms and conditions.
- If you wish to cancel after you have paid, we will refund you for any work we haven’t completed yet, but you will be charged 10% of the total amount paid to cover our administration costs.
For example:
Your document is 10,000 words and you pay $150 for this. You decide to cancel, but we have already completed the first 3,000 words (30%). Your refund will be calculated like this:
$150 – 30% = $105
Admin fee (10% of $150) = $15
Total refunded = $90
Content Writing Services – Monthly Subscription
- An invoice will be sent each month in advance for the agreed recurring amount. Payment of the invoice shows that you accept our terms and conditions. You may cancel at any time and the following refunds will apply:
Cancellation time Cancellation terms Day 1-7 of the month 50% refund for the month Day 8-14 of the month 25% refund for the month Day 15 onwards No refund For example:
Your billing period runs from the 5th of the month to the 4th of the following month. You decide to cancel on the 18th of the month. This is the 14th day of the billing period, so you will receive a refund of 25% the amount paid for that month. - If you are late paying an invoice this may result in a delay to the services you receive that month.
General
- We will keep all your information confidential.
- If you have a complaint about the work we have done with you, please tell us within 5 days of receiving it and we’ll do what we can to make it right.
If you have any questions about our terms, please contact us at hello@stuffwithwords.com before accepting your quotation or sending any payment.
Our Terms and Conditions in full
In using this website you are deemed to have read and agreed to the following terms and conditions:
Terminology
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company” and “We” refers to Stuff With Words. “Party” or “Parties” refers to both the Client and the Company, or either the Client or the Company. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of the Company’s assistance to the Client in the most appropriate manner, in whatever form or format, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to the same.
Privacy Statement
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only may use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. We will investigate any specific offences for unauthorised actions against our computer systems and data with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.
Confidentiality
We collect information from you when you contact us or subscribe to our newsletter. We use this information to personalise your experience, including displaying relevant adverts, and to contact you. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Client records are regarded as confidential and therefore will not be divulged to any third party, unless legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of, any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature and documents issued in relation to the provision of our services. Where appropriate, we shall issue Clients with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
Payment
Proofreading, Editing and Re-writing services, One-off Content Writing Services, and Other One-off Services
You will be sent an invoice with your quotation, which you may choose to accept or reject. We accept payment via Paypal and all major credit and debit cards. For PayPal legal agreements see here. Our terms are payment in full prior to work commencing.
Submission of payment via any of these methods is deemed acceptance of a quotation based on the terms stated in the invoice and upon payment for any service an Agreement is formed between the Client and the Company.
Content Writing Services – Monthly Subscription
You will be sent an invoice in advance of each month for the recurring amount agreed in relation to the services. We accept payment via Paypal and all major credit and debit cards. For PayPal legal agreements see here. Our terms are payment in full prior to monthly work commencing and late payment of an invoice may result in a delay to the services provided.
Submission of payment via any of these methods is deemed acceptance of the terms stated in the invoice and upon payment for any service an Agreement is formed between the Client and the Company.
Special offers and promotions
From time to time the Company may offer promotions including, but not limited to, discounted prices or free services. Any promotion will be subject to any special terms given at the time the promotion is offered in addition to these Terms and Conditions of Service. The Company may withdraw any promotion at any time without prior notice.
Cancellation and Termination
Proofreading, Editing and Re-writing services, One-off Content Writing Services, and Other One-off Services
The Company is deemed to have begun work on an Agreement upon receipt of payment. Both the Client and the Company have the right to terminate any Agreement for any reason, including the ending of services that are already underway. In the case of cancellation by either Party, the other Party shall be contacted immediately to notify them of the termination. Any monies that have been paid to the Company which constitute payment in respect of the provision of uncompleted work shall be refunded on a pro-rata basis. In the case of cancellation by the Client, an administration fee of 10% of the total amount paid shall be deducted from any refund due. The Company will seek to contact the Client as soon as possible in the case of cancellation by the Company.
Content Writing Services – Monthly Subscription
The Company is deemed to have begun work on an Agreement upon receipt of payment. Both the Client and the Company have the right to terminate any Agreement for any reason, including the ending of services that are already underway. In the case of cancellation by either Party, the other Party shall be contacted immediately to notify them of the termination. In the case of cancellation by the company, any monies that have been paid to the Company which constitute payment in respect of the provision of uncompleted work shall be refunded on a pro-rata basis. In the case of cancellation by the Client, the following refunds will be applied to the month for which payment has alredy been made and services are already underway:
| Cancellation time | Cancellation terms |
| Day 1-7 of the month | 50% refund for the month |
| Day 8-14 of the month | 25% refund for the month |
| Day 15 onwards | No refund |
Complaints
Any complaints regarding work completed as part of an Agreement shall be brought to the Company’s attention within 5 working days of the work being returned to the Client. The Company will endeavour to resolve the complaint as it sees appropriate.
Disclaimer Notice
Exclusions and Limitations
The information on this website is provided on an “as is” basis. To the fullest extent permitted by law, this Company:
- excludes all representations and warranties relating to this website and its contents or that which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
- excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.
The Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
Log Files
We use IP addresses to analyse trends, administer the site, track users’ movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
Cookies
Like most interactive websites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. We use cookies to recognize your browser and capture and remember certain information. Cookies are used to calculate affiliate commissions, personalise content and ads, transmit information back to analytics platforms, and track movement between third party applications. Some of our affiliate partners may also use cookies.
We track visitor data using Google Analytics. More information about how Google uses this data can be found here.
Affiliates
External links on the site may be affiliate links from which the Company earns a commission from any purchases you make, without it affecting the price you pay.
Links to this website
You may create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Links from this website
We do not monitor or review the content of other parties’ websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by the Company and we should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Copyright Notice
Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website. This Company’s logo is a registered trademark of this. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company.
Force Majeure
Neither Party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such Party including but not limited to any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes the termination of an Agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.
Waiver
Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.
General
The laws of England and Wales govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.
Notification of Changes
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ personal information, notification by e-mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis
These terms and conditions form part of the Agreement between the Client and the Company. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.
© Stuff With Words 2017 All Rights Reserved
